Describe what happened
Include the steps you took and what you expected to happen.
DocuScan support
How can I help?
For questions, troubleshooting, purchase issues, or feedback, send an email and I’ll get back to you as soon as I can.
Before you email
A few details help solve things faster.
Share your setup
Mention your iPhone model, iOS version, and DocuScan version if available.
Protect your documents
Do not attach confidential scans. A cropped screenshot is usually enough.
Common questions
Quick answers
Where are my documents stored?
DocuScan stores your scans locally on your device by default. Files leave the device only when you choose to export, share, sync, or back them up through another service.
How do I restore Remove Ads?
Use the restore-purchases option in DocuScan while signed in with the Apple account that made the purchase. If the entitlement does not restore, email support with the details—but never send payment-card information.
How do I manage camera or tracking permission?
Open the iOS Settings app, find DocuScan, and review the permissions shown there. Turning off a permission may disable the related feature.
How do I delete a scan?
Delete the document in DocuScan. Copies you previously exported, shared, or backed up must be removed separately from their destination.
For details about data handling, read the DocuScan Privacy Policy.